FAQ

How do I unsubscribe or change the way I get notifications?
If you'd like change the way you interact with your expert, you can do so through the toggles on your notifications page. Please keep in mind that turn...
Wed, 16 Jan, 2019 at 3:30 PM
Where can I find my receipt?
After you make your purchase, you will be sent to a confirmation page with your receipt. We'll also send a receipt to your email, so please make sure w...
Wed, 16 Jan, 2019 at 3:35 PM
Can I change or cancel my order?
Our team tries to ship orders as quickly as humanly possible. Because of this, we ask that you please make changes to your order within an hour of your orig...
Wed, 16 Jan, 2019 at 3:36 PM
What are your return and exchange policies?
Products: Our experts as well as the rest of our team want you to love your purchase but we understand that may not be the case 100% of the time (at least o...
Wed, 16 Jan, 2019 at 3:56 PM
I got shipped the wrong item! What do I do?
First, we apologize for the inconvenience! We strive for 100% satisfaction, but we're human after all :) Please email us so that we can take care of it!
Wed, 16 Jan, 2019 at 3:39 PM
How long will it take to get my item?
We pride ourselves on working with local merchants and empowering small businesses as well as hiring passionate experts. That being said, sometimes shipping...
Wed, 16 Jan, 2019 at 3:40 PM
How do I track my order?
Your expert will send you tracking updates via text message, you can also find the update on your orders page(you must be logged in to see this information)...
Wed, 16 Jan, 2019 at 3:41 PM
I just got my item and I'd really like to to tip my expert for their help, how do I do this?
We've got just the thing! All you have to do is go to our tip jar, add your tip amount and remember to include your experts name, your name and maybe a...
Wed, 16 Jan, 2019 at 3:43 PM
Do you ship internationally?
Yes, we’re now operating in New Zealand and Australia! Here’s what you need to know: All prices on our website are in USD and all currency conversions are...
Wed, 16 Jan, 2019 at 3:44 PM
Tracking number not working! What happened?
This usually means that the merchant has created the label but the shipping company hasn't processed it yet. If this happens, give it a few hours and ho...
Wed, 16 Jan, 2019 at 3:45 PM