FAQ

How much will shipping cost?
We ship free whenever we can on orders over $50 in 48 states. If you want expedited or guaranteed delivery, there will be an additional charge that you need...
Wed, 16 Jan, 2019 at 2:49 PM
How do I contact Curated.com directly?
We're most responsive if you reach out via the Help & Support form. You can also give us ring during our business hours (9:30AM- 5:00PM PST) at...
Tue, 5 Feb, 2019 at 2:14 PM
How do I reset my password?
Already have a password, but forgot it? No shame, it happens to all of us. Simply go on the login screen, after you enter the phone number or email associat...
Wed, 16 Jan, 2019 at 3:03 PM
Where is my item coming from?
We work with local businesses all around the United States and also have larger partnerships with brands in each of our categories. Orders are processed on ...
Wed, 16 Jan, 2019 at 3:04 PM
Are there payment plans, financing or deferral options?
We offer Affirm and Afterpay as an option for our customers. How does Affirm work?  We have partnered with Affirm to give you a simple way to make y...
Thu, 6 Jun, 2019 at 11:33 AM
Help, I can't make my purchase!
If you are having issues with the link that your expert sent you or while checking out on your own, make sure that you're logged into your account. You...
Wed, 16 Jan, 2019 at 3:23 PM
My payment got declined! What now?
Sometimes banks decline purchases over a certain size to protect your account from fraudulent activity. A large portion of the products we sell are over a f...
Wed, 16 Jan, 2019 at 3:24 PM
Is your website secure?
Yes, we're using the latest technology to make sure your payments are secure. All payments are processed via Stripe (certified to PCI Service Provider ...
Wed, 16 Jan, 2019 at 3:27 PM
What forms of payments are accepted?
Pay however you'd like! We currently accept PayPal, and all major credit and debit cards via Stripe including Visa, MasterCard, American Express and Di...
Wed, 16 Jan, 2019 at 3:28 PM
When do you charge my card?
We charge your card during the checkout process to ensure everything is in order before shipment. Large purchases means larger risks, so we want to make sur...
Wed, 16 Jan, 2019 at 3:29 PM